Thank you for shopping with Oui Luxury. We want to ensure your shopping experience is pleasant. Please read our return policy carefully before initiating a return.
1. Return Window:
Items can be returned within 14 days of the delivery date.
The return must be postmarked within 14 days from the day the item is marked as “delivered.”
2. Condition of the Item:
To be eligible for a return, the item must be in the same condition as when you received it.
The item must be complete with all accessories originally included in the packaging.
It must be unused and in its original, unaltered state.
The security tag must remain attached to the item.
3. Return Shipping Label:
To initiate a return, please send us a return request by contacting our customer support team at cs@ouiluxuryresale.com
Once your return request is approved, we will provide you with a return shipping label for your convenience.
4. Inspection and Documentation:
For security and quality control purposes, all returns will be inspected and filmed upon arrival at our return center.
This documentation ensures transparency and helps resolve any discrepancies that may arise during the return process.
5. Non-Returnable Items:
Please note that clearance and sale items are considered final sale and are non-returnable. No returns or exchanges will be accepted for clearance and sale items unless they arrive damaged or defective.
1. Contact our customer support team to initiate a return request.
2. Once your return request is approved, we will provide you with a return shipping label.
3. Securely package the item, ensuring it meets the conditions outlined in point 2 above.
4. Attach the provided return shipping label to the package.
5. Ship the item back to us, making sure it is postmarked within 14 days from the day the item was marked as “delivered.”
6. Once we receive your return, our team will inspect and process it in a timely manner.
7. If the return is approved, we will issue a refund to your original payment method.
Please note that the processing time for returns and refunds may vary, but we will make every effort to handle your return promptly.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team using our contact form.
Thank you for choosing Oui Luxury Resale. We appreciate your business and aim to provide you with a seamless shopping experience.